As at . Please print for your own records.

Hosting term. The duration of the contract is twelve months, unless the monthly option was ordered. You will be emailed an invoice 14 days before expiration to be paid within ten days before the anniversary date of your sign-up. If payment has not been received and cleared the day before the due date, your site and all files will be deactivated until payment is received. Five days after expiry, files and emails will be deleted [reluctantly] off the server. To avoid this from occurring, at least make one monthly payment.

Space usage. Each plan offers a specific amount of server space. It is important to keep within this monthly allocation.

Traffic usage. We currently do not charge for bandwidth, however if your website generates excessive traffic each month, this will be reviewed and you will be contacted to discuss. To date, we have not had to do this.

Excluded services. EZY4Uhosting will not provide services and will immediately terminate SPECIFIC domain web site hosting services of the CLIENT without any compensation or refund if CLIENT web site(s) or web sites operated by a customer of the CLIENT includes any of the following hereby defined as Excluded Services for child pornography, illegal material, hate material, anti government material, warez sites. Adult content classed as pornography IS permitted only by special request. Nudity is permitted. To avoid confusion, contact EZY4Uhosting with any questions about "Excluded Services" of either type classification prior to submission of any host plan subscription application.

Start of services. Once payment has been cleared, CLIENT account is automatically setup. CLIENT understands and accepts automatic setup is not guaranteed by EZY4Uhosting in the event of automation software failure.

Hidden directories or files. EZY4Uhosting will not provide services and will immediately terminate existing services without any compensation or refund if a CLIENT's web site contains created invisible or hidden directories within their parent directory for the purpose of concealing and providing excluded or any hosted services.

Account sharing. EZY4Uhosting does allow the CLIENT to sell off part of their hosting plan to web-users.

Email Policy. Sending SPAM is not permitted. Opt-In/Opt-Out mail list communication is NOT classed as SPAM. 'Unlimited Email' is limited to accounts that are necessary to communicate for your business only - not 'free for all'. We do not permit customers to offer free email accounts. It is the CLIENTS responsibility to setup email accounts on their own computer. CLIENT needs to be aware that emails are counted into the total disk allocation if left on the server. Each email address has a 10Mb server allocation.

WebMail is for convenience only and the CLIENT must realise this. It is expected that all CLIENTS download emails to their own computer as EZY4Uhosting will not be held responsible for loss of data in the event of mail server failure.

Prices. All prices are subject to change and CLIENTS will be notified 30 days before price increase. 12 month contracts avoid price increases.

All prices promoted on this website are for any new orders placed after July 1, 2010.

Special Offers. Any offer/discounted price is subject to conditions. All special offers must be made using the correct order forms to be eligible for the offers. Free domain name must be used with your hosting sign-up. com and net names can only be ordered with this offer, when this offer is current.

Web designer free hosting. Only CLIENTS with full-cost annual hosting are entitled to up to 3 month's free hosting to be added to current account. Offer only available when a NEW sign-up occurs, that has never been hosted with EZY4Uhosting in the past. See Affiliates.

Domain name registrations. All domain names are registered in the CLIENTS name and not ours. Renewal notices are sent to the CLIENT via email 30 days before name expires.

Support. CLIENT understands that EZY4Uhosting web hosting plan is designed to provide quality services at discounted prices. CLIENT support is available only via email for hosting and is free for hosting and paid for anything else not pertaining to hosting matters. Live telephone support is not currently available to keep hosting plans to a minimum. Where we strive to answer emails as they arrive, sometimes due to unforeseen circumstances that are beyond our control, we may not and EZY4Uhosting will not be held liable because of this. The CLIENT understands that the webmaster for the CLIENTS website is responsible for the web development of the website and problems that may arise, and NOT EZY4Uhosting. The CLIENTS website must also abide this terms of service agreement. Support is not given for any third party applications installed on the server. Contact the application developer or application forums for any support.

Communication. At present EZY4Uhosting offers a noticeboard via the CLIENT AREA to post all changes to services, special offers, server problems. Webmasters are asked to check this noticeboard frequently and BEFORE emailing us any problems.

Payment method. CLIENT agrees their payment will be payable via PayPal, our payment processing company using either:
1) Direct Internet bank payment
2) Credit Cards - VISA or Mastercard
All payments and charges are in USD, GBP, EURO or AUD. As of 01/01/2003, where the CLIENT chooses to pay via credit card, the merchant charge currently is NOT charged to the customer.

Tax Invoices and Set-up details. A tax invoice and set-up details will be sent via email. EZY4Uhosting does not send out statements or invoices via post. A copy of the original order is emailed to the CLIENT & can be used as the invoice.

Non-payment. Failure to make designated renewal payment by the due date will terminate your account immediately and your site will be deactivated and removed off the server, five days after the expiry date.

Downtime. Where we offer a 99% uptime guarantee, EZY4Uhosting cannot be held responsible for server failure beyond reasonable control. We strive for customer satisfaction and if a server failure does occur - we will endeavour to ensure your website is reinstated as quickly as possible. From time to time, servers require a restart and the CLIENTS website may not be live for a period of twenty minutes. The 99% downtime excludes scheduled maintenance. EZY4Uhosting will not be held responsible for any script failure stored on the server and loss of custom because of this. It is highly recommended that the CLIENT be responsible for the management of their own scripts. Any scripts offered by EZY4Uhosting is for convenience only.

Refund Policy. EZY4Uhosting wishes to promote the satisfaction of the CLIENT always. If you are not satisfied with our services within the first 30 days, you will be entitled to a full refund. After 30 days, you will be entitled to a refund for any unused months if -
1) the hosting did not meet the criteria as promoted on the website,
2) features were not what were promoted on the website,
3) downtime exceeded the guaranteed uptime. In the case of downtime, you will need to provide evidence such as site logs when the site was down. Website monitoring companies logs are NOT acceptable as they route through their own servers and these servers may be down and not ours.

If the CLIENT who has paid annually wishes to terminate their annual account, the CLIENT will be transferred to the monthly plan with an administration fee of $42.00. The balance of unused months will be refunded, but only when the standard of hosting does NOT meet what is promoted on the website, as listed above. Service fees and domain name registrations are not refundable. If you request a free web template and you wish to terminate your hosting, a fee of $75.00 will be deducted from your refund for the cost of the template provided.

Data backup. In the event that any of EZY4Uhosting services experience a data loss we will restore your account to our last backed up version we have stored. In no case can we restore your files if you happen to remove them. EZY4Uhosting is not liable for any lost data for any reason.

Security and Integrity of Information. Although EZY4Uhosting implements current technology for information protection there is no guarantee that any information on the Internet is absolutely secure or never be destroyed. CLIENT agrees to hold EZY4Uhosting harmless in case of loss of information and/or loss of privacy regardless of reason or cause. EZY4Uhosting does not rent or sell our CLIENT database. Backup files should always be made of all folders and files on the hosted site and it is recommended that these folders and files be burnt to CD/DVD for archiving. EZY4Uhosting offers a file back-up service if necessary. EZY4Uhosting will not communicate with any person, unless the email address was given to us, in the original order or when the CLIENT informs us to communicate with this person or persons.

Copyright. All information on this web site and on emails sent, including the text, images, graphics, banners, HTML code, scripts, remain the property of EZY4Uhosting and cannot be used without our written consent. Resellers need to contact us to discuss use of the information from this website before they set-up their reseller account. If a RESELLER/CLIENT fails to comply with these terms and conditions, then their hosting account will be terminated immediately without any refund as breach of copyright and all support between the RESELLER/CLIENT and EZY4Uhosting will cease. We do not take lightly the stealing of our information and will seek legal recourse against the offender. We will also, transfer all reseller hosting accounts to EZY4Uhosting to control for breach of our intellectual property.

Resellers. EZY4Uhosting only communicates direct with their own CLIENTS who order direct from us. If your client being the domain owner contacts us, we refuse to give any sensitive information to them if requested. You will be contacted and in the event that after three attempts to contact you we do not receive a reply, regardless of the reason, we will then communicate with the domain owner & pass on any sensitive information requested. Reseller packages are not refundable.

Affiliates. We are currently not offering an affiliate program, but will be doing so in the near future.

Notifications. All notifications to change of services, server troubles will be done via the noticeboard and our ticket system. The CLIENT must keep their contact details current at all times via the CLIENT AREA on the EZY4Uhosting website. It is expected that the CLIENT visits their CLIENT AREA on a regular basis.

Webmaster service. We offer a webmaster service at $85.00 per hour, billed in 15 minute increments.

Template Use. We are currently not offering website templates.

Legal Action. EZY4Uhosting cannot be held liable for any content posted by clients, or any damages you, your business or any other entity suffer as a result of downtime or termination of your account. Any legal action must be taken in the city of the Gold Coast, in the state of Queensland, in the country of Australia.

Modification. This Agreement may be modified, amended, cancelled or altered, and it may be modified by custom and usage of trade or course of dealing. Both of the parties hereto agree to such modification by EZY4Uhosting. EZY4Uhosting's web site will show a notice informing: All web hosting is subject to the Terms of Service Agreement. Subject To Changes. E. & O. E.

Last updated: July 18, 2010